List Your Truck Service Business on FRAQ

Last updated: August 28, 2025

1) Introduction

FRAQ SOLUTIONS OF TEXAS, LLC (“FRAQ Solutions,” “we,” “our,” or “us”) operates digital platforms and dispatch tools that connect truck drivers (“Drivers”) with roadside service providers (“Technicians” or “Providers”). Our services include public websites, provider listings (“Virtual Business Cards”), Telegram-based dispatch tools, and live coverage/activity maps.

2) Use of the Service

• Use the sites and tools only for lawful purposes and in accordance with these Terms.
• Providers are independent businesses; FRAQ Solutions does not perform repairs and is not responsible for pricing, quality, or timeliness of services by independent Technicians.
• We may update, suspend, or discontinue features at any time.

3) Provider Listings (Virtual Business Cards)

• Providers authorize us to publish business details publicly for marketing/lead generation once consent is provided.
• Providers ensure accuracy and ownership of submitted content (logos/photos/materials).
• We may edit, reject, or remove listings at our discretion.

4) Prohibited Behavior

• No scraping, bulk harvesting, or automated extraction of directory/map data.
• No misrepresentation, fraud, or attempts to bypass security or rate limits.
• No illegal, infringing, or harmful content.

5) Disclaimers & Liability

• We provide a platform and communication tools only; we do not guarantee availability, outcomes, or response times.
• Coverage maps/analytics are informational and do not guarantee service coverage at a given moment.
• To the maximum extent permitted by law, FRAQ Solutions is not liable for indirect or consequential damages arising from your use of the platform.

6) Changes

We may update these Terms; continued use after updates constitutes acceptance.

7) Contact

Questions? Email roadrescue@fraqsolutions.com

Last updated: August 28, 2025

1) Data We Collect

A) Website Visitors (coverage/usage maps)

• Collected: approx. latitude/longitude, city, state/region, country, page visited, timestamp.
• Used for: anonymous visit pings/usage analytics to demonstrate activity and improve reliability.
• Not collected: names, emails, or other direct identifiers.

B) Providers (Bulletin Board / Virtual Business Cards)

• Collected: business name, phone, email, services, city/state, optional logos/photos.
• Used for: public display after consent (form/checkbox/contract).

C) Telegram Users (Drivers & Providers)

• Collected: Telegram user IDs, bot messages, and precise GPS only when Drivers actively share live location.
• Used for: dispatch relays and matching Drivers to nearby Technicians during an active job.
• Retention: Telegram IDs kept for job records; precise GPS kept only for the active job then discarded; city/state may be retained for analytics.

D) Job Data (Internal)

• Stored: job IDs, Driver IDs, Technician IDs, dispatch coordinates, status, timestamps.
• Used for: operations, QA, disputes; precise GPS is reduced to city/state for analytics.

2) Analytics & Button-Click Tracking (GA4)

We use Google Analytics 4 event-based measurement to understand which provider cards get engagement. Example events:

• tel_link_click – user taps a provider phone link
• website_click – user taps a provider website
• google_business_click – user taps a provider’s Google Business link

To attribute clicks without collecting personal data, we attach parameters such as provider (business name) and city (city/state shown on the card). GA4 may generate device/session metadata for measurement. We do not sell data or build personal profiles; we rely on aggregated reports only.

3) Legal Bases, Consent & Opt-Out

• We collect what’s necessary to operate and measure the directory.
• Precise GPS is collected only with explicit, voluntary sharing by Drivers during an active job.
• Request access or deletion at roadrescue@fraqsolutions.com.
• Opt-out of GA measurement via browser settings/ad preferences or Google’s opt-out add-on.

4) State Privacy Rights (CA, CO, VA, CT, UT, TX)

• Right to know categories collected and purposes.
• Right to access or deletion.
• Right to withdraw consent for sensitive data (precise location).
• Right to appeal a denied request by replying “Appeal.”

5) Security & Sharing

Data is stored on reputable cloud platforms (Firebase, Google Sheets, GA4) with restricted access. We do not sell personal data. We share with service providers that help us operate the platform under appropriate agreements.

6) Retention

Job records are retained as reasonably necessary. GA4 retention follows our GA4 settings. Precise GPS is transient for the active job; city/state summaries may be retained for analytics.

7) Changes & Contact

We may update this notice and will post the new date at the top.
Contact: roadrescue@fraqsolutions.com · FRAQ SOLUTIONS OF TEXAS, LLC — Webb County, Texas

Last updated: August 28, 2025

Cookies

Our websites use cookies for analytics only (Google Analytics 4). We do not use advertising or retargeting cookies. Visitors may disable cookies in their browsers without losing access to our services.

Disclaimer

FRAQ Solutions provides a lead generation and dispatch platform only. We do not verify, guarantee, or assume liability for the quality, safety, pricing, or performance of services provided by third-party Providers. Use of Providers is at your own risk. Coverage maps and analytics are informational and do not guarantee real-time availability.

Questions? roadrescue@fraqsolutions.com